Cancellation & Refund Policy
1. Stays Under 28 Nights
| When you cancel | Refund |
|---|---|
| Within 24 hours of booking, and at least 7 days before check-in | 100% refund |
| 30 or more days before check-in | 100% refund |
| 14–29 days before check-in | 50% refund |
| Less than 14 days before check-in | No refund |
2. Stays of 28 Nights or More
100% refund up to 30 days and after that first 30 days of stay are non-refundable.
3. How to Cancel
- Email stay@infinityatotford.com with your booking reference
- We'll confirm your refund amount in writing, based on the date we receive your request
- Approved refunds go back to your original payment method within [insert processing window, e.g. 5–10 business days]
4. If We Need to Cancel
On the rare occasion we need to cancel a confirmed booking — for example, due to a maintenance issue — we'll let you know as early as possible and refund 100% of what you've paid, regardless of how close to check-in it is.
5. Contact
- — Valar Pty Ltd, trading as Infinity at Otford
- — Email: ---
- — Address: [Business Address]
Effective date: [Insert date of publication] — Version 1.0 (short-form, drafted September 2026)